1. How to download free books in the AzBooks app?
Currently, the app has 3 free books available for the download: "Raduga-duga", "Zayushkina izbushka", "Myzikalnye mashinki". On the button next to these books you can see the word "free" instead of the price. After clicking the button the download of the book will begin, and the button title will be changed to "in line".
After the download is finished the button will change to "open", and the book will be displayed in "My Books" (to access this section, click the orange button with the book icon in the upper right corner of the screen).

2. After the app update all the purchased books are gone. What do I do?
To restore the previously purchased books after the update, you need to go to the app settings (yellow gears icon in the lower right corner of the screen) and select "Restore purchases". After that you may also need to restart the application.

3. I payed for a book on my Android device, the money is gone, but I have no new book in "My Books". What is the matter?
The payment approval in Google Play may take from 4 to 6 hours. Therefore the book is not always displayed in "My Books" immediately after the payment is done. Please wait a little! If the book still is not open after 6 hours, please contact our customer support service: support@az-books.com

4. The packaging of my AzBooks toy says that I can download books via QR code. How can I do it?
In order to activate the QR code please do the following:

  • Scan the QR code using QR Scanner or some other app
  • Choose Download (if you don't have Azbooks app yet) or Open (if the app is installed on your device)
  • Install the app (please skip this step if you already have it)
  • Open the app and your gift will be activated.

If you have followed the instructions, but you still can't activate the gift, make sure that your Internet connection is fine and there are no network failures.

5. The sound doesn't work on my iOS device. What should I do?
As a rule, this problem occurs if the sound is turned off in your device. Turn the sound on in your phone or tablet and the sound will appear in the application as well.


6. Why can't I download all the books from the purchased book set?
If your mobile device has not enough storage, some books may not be downloaded immediately. Don't worry! If you've purchased a set of books you have an unlimited access to these books. You can download some of them later.

 Do you still have questions? Please contact us: support@az-books.com. We'll be happy to help!

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